Special Requests
We understand that every customer may have a different seafood preference. Whether you need prawns packed separately, fish skin-on or skin-off, a specific prawn variety, fresh or frozen seafood, or a larger order for an event, our team will always do its best to help.
Important: Special requests are welcome, but they are always subject to market availability, supplier options, seafood condition, delivery timing, packaging availability and food safety requirements. We do our best, but no special request is guaranteed unless confirmed by our team.
We Do Our Best to Help
Seafood is fresh, perishable and often dependent on what is available from the market and suppliers on the day. Our team will always try to fulfil your request where possible, but food safety and product quality must always come first.
What This Means
- You can add a request at checkout.
- You can contact our team before ordering.
- We will try to follow reasonable packing notes.
- We will try to source requested seafood varieties.
- We may contact you if something is unavailable.
- Requests are not guaranteed unless confirmed.
Common Special Requests
Customers often ask us to pack, separate, source or supply seafood in a particular way. Below are common examples of requests our team may be able to help with, depending on availability and practicality.
Separate Bag Packing
You may request seafood to be packed separately, such as prawns in one bag, fish fillets in another, and oysters kept separate where suitable.
Split Portions
You may request 1kg of prawns to be split into two smaller bags, such as 500g and 500g, where packing time and product type allow.
Combined Packing
You may request 2kg or more to be packed together in one bag, where it is practical, safe and suitable for delivery.
Extra Notes
You can add notes such as “fresh only”, “no substitution”, “skin-off preferred” or “please call if unavailable”.
Prawn Requests
Prawns are one of the most popular seafood items, and customers often request a specific type, size, style or packing method. We will always do our best to supply what you prefer if the market has the option available.
Prawn Varieties
You may request school prawns, river prawns, ocean king prawns, tiger prawns, cooked prawns, raw prawns, fresh prawns or frozen prawns where available.
Size Preferences
You may request large, medium or smaller prawns. Exact size, count per kilo and grade depend on the day’s supply and cannot always be guaranteed.
Please note: If a specific prawn type is very important to you, please contact our customer care team before ordering. If the requested prawn is unavailable, we may offer an alternative, store credit, refund or cancellation depending on the order status.
Fish Fillet Requests
Customers may request fish fillets in a certain style depending on how they plan to cook or prepare the seafood at home. We will do our best to help where the requested option is available from the market or supplier.
Skin-On or Skin-Off
You may request skin-on or skin-off fish fillets where available. Please mention this clearly before checkout or in the order notes.
Thickness or Style
You may request thicker or thinner fillets where possible, but exact size, shape, weight and cut may vary naturally.
Important: Unless clearly listed on the product page or confirmed by our team, we do not guarantee custom cutting, filleting, trimming, pin-boning or portioning. Some fish fillets may naturally contain small bones, skin pieces or variation.
Oyster Requests
Oyster availability can vary by region, size, season and supplier. If you are after a particular oyster type, size or quantity, please let us know before placing your order.
Oyster Types
You may request Pacific oysters, Sydney rock oysters, cocktail oysters, bistro oysters or larger oysters where available.
Dozens & Events
You may request oyster quantities for family gatherings, seafood platters, BBQs or events. Larger orders should be placed early.
Oyster note: Oysters are natural and may vary in shell size, meat size, flavour, appearance and condition. Unless clearly stated or confirmed, oyster shucking is not guaranteed as a custom service.
Fresh or Frozen Seafood Requests
We may offer fresh seafood, frozen seafood, or both depending on the product type, availability, customer request and the best way to maintain seafood quality.
| Request | What It Means |
|---|---|
| Fresh only | Please tell us if you only want fresh seafood. We will do our best to supply fresh where available. |
| Frozen only | Some seafood may be available frozen. Frozen seafood may be suitable for storage, planning or certain product types. |
| No substitutions | Please clearly write “No substitutions” in your notes if you do not want an alternative product. |
| Call if unavailable | You can ask our team to contact you if the requested item is unavailable or different from expected. |
Helpful tip: If fresh or frozen condition is important to you, please contact us before ordering. This helps avoid confusion and allows our team to check what is available.
Requests We Cannot Always Guarantee
We want to be clear and honest. Some requests may not be possible every time because seafood is fresh, natural, perishable and subject to market supply.
Exact Size or Count
Exact prawn count per kilo, oyster size, fish thickness or shellfish size cannot always be guaranteed.
Custom Preparation
Cutting, cleaning, trimming, shucking, cooking, portioning or special preparation is not guaranteed unless confirmed.
Busy Periods
During weekends, public holidays, Christmas, Easter and peak seafood periods, custom packing may be limited.
Food Safety Limits
We cannot fulfil a request if it may affect chilled handling, packaging safety, delivery quality or food safety.
How to Add a Special Request
The best way to add a special request is to write it clearly in the order notes at checkout. Please keep the request simple, polite and specific.
Write Your Request
Add your request in the checkout notes, such as packing preference, fresh/frozen preference or prawn type.
We Review It
Our team reviews your request based on availability, packing, timing and seafood handling requirements.
We Do Our Best
If possible, we fulfil the request. If not, we may contact you or supply the closest suitable option.
Good examples of order notes:
- “Please split 1kg prawns into two 500g bags if possible.”
- “Please pack fish and prawns separately.”
- “Fresh prawns only please. Contact me if only frozen is available.”
- “Skin-off fish fillets preferred if available.”
- “No substitution please. Contact me if unavailable.”
- “Please pack 2kg prawns together in one bag if possible.”
If We Cannot Fulfil Your Request
If a special request cannot be fulfilled, our team will do its best to handle the situation fairly. In some cases, the order may still proceed if the seafood matches the product description but the special request could not be completed.
Depending on the situation, our team may:
- Contact you to discuss available options.
- Offer a suitable alternative product.
- Proceed with the closest available option.
- Offer store credit where appropriate.
- Offer a refund where suitable or required.
- Cancel the item or order if it cannot reasonably be fulfilled.
Please remember: If seafood has already been sourced, packed, allocated or dispatched, changes may be limited because seafood is fresh and perishable.
Food Safety Comes First
We love helping customers, but seafood safety and chilled handling must always come first. Some requests may not be suitable if they increase handling time, affect packaging, interrupt delivery timing or create a food safety concern.
For safety and quality:
- Seafood must remain properly chilled during handling and delivery.
- Frozen seafood must remain frozen where required.
- Packing must be practical and suitable for perishable seafood.
- Requests that increase handling time may not be possible during busy periods.
- Customers should refrigerate seafood immediately after delivery or pick-up.
After delivery: Please place seafood in the fridge as soon as possible. Do not leave seafood outside, in direct sunlight, in a warm vehicle or at room temperature.
Simple Summary
We welcome special requests and genuinely do our best to help. However, seafood is a fresh, natural and perishable product, so requests depend on market availability, supplier options, timing, packaging, delivery conditions and food safety.
- Tell us your request clearly before checkout.
- Contact us first if the request is very important.
- Understand that seafood availability can change daily.
- Remember that exact size, variety and packing are not always guaranteed.
- Food safety and chilled handling always come first.
Need help with a seafood request?
Our customer care team is happy to help with packing requests, prawn varieties, oyster options, fresh or frozen preferences, bulk orders and delivery questions.
Call us on 0452 561 800 or email order@prawnman.com.au.
Last updated: July 2026. Special requests are reviewed case by case and may change depending on product availability, seafood supply, delivery timing, food safety requirements and business operations.
