Privacy Policy

1. Overview

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, place an order, contact our customer care team, subscribe to updates or interact with us online.

We understand that your name, phone number, email address, delivery address and order details are important. We treat this information with care and use it only for genuine business purposes connected with our fresh seafood delivery service.

By using our website or placing an order with us, you agree to the handling of your information as described in this Privacy Policy.

2. What Personal Information We May Collect

The type of information we collect depends on how you use our website and services. We may collect personal information that is reasonably needed to process orders, arrange delivery, respond to enquiries and improve our customer experience.

Information may include:

• Your full name.
• Email address.
• Mobile phone number or contact number.
• Delivery address and delivery instructions.
• Billing information and order details.
• Products ordered, order history and customer account details.
• Special requests or notes you provide with your order.
• Messages, emails, reviews, enquiries or feedback sent to our team.
• Website usage information, such as pages visited, clicks, device type and browser information.
• Marketing preferences, such as whether you have subscribed to email or SMS updates.

3. How We Collect Information

We may collect personal information directly from you when you interact with our website, checkout, customer care team or social media pages.

We may collect information when you:

• Place an order through our website.
• Create or use a customer account.
• Contact us by phone, email, contact form or social media.
• Subscribe to email, SMS or promotional updates.
• Leave a review, send feedback or ask a question.
• Use discount codes, promotions or special offers.
• Browse our website or interact with our online content.
• Request help with delivery, order changes, credits or product concerns.

4. Why We Collect Your Information

We collect personal information so we can operate our fresh seafood delivery service properly and give customers a smooth, reliable and helpful experience.

5. How We Use Your Information

We may use your personal information for purposes connected with our website, orders, customer service, delivery operations, marketing and business administration.

We may use your information to:

• Process and confirm your order.
• Arrange delivery of fresh seafood to your nominated address.
• Contact you about your order, delivery time, product availability or payment.
• Respond to customer enquiries, complaints, credits, returns or support requests.
• Manage customer accounts and order history.
• Send order confirmations, invoices, receipts or delivery updates.
• Send marketing emails, SMS messages or seafood specials where permitted.
• Improve website design, product content, delivery information and checkout experience.
• Review website behaviour using analytics tools, heatmaps or session recordings where enabled.
• Protect our website from fraud, spam, technical errors or unauthorised activity.
• Comply with legal, accounting, tax, record-keeping or regulatory obligations.

6. Order, Delivery & Customer Care Communication

When you place an order, we may contact you by phone, SMS or email if we need to confirm information, discuss delivery instructions, advise of product availability, arrange a suitable replacement, or respond to a customer service issue.

Because fresh seafood delivery is time-sensitive, it is important that the contact details you provide are accurate and reachable. If we cannot contact you about an urgent order or delivery matter, this may affect our ability to complete or update your order.

Our communication is intended to be helpful, respectful and relevant to your order or customer relationship with us.

7. Marketing Emails, SMS & Special Offers

From time to time, we may send seafood specials, product updates, seasonal offers, delivery area updates or promotional messages to customers who have subscribed, purchased from us, or where communication is otherwise permitted.

You are always in control:

• You can unsubscribe from marketing emails using the unsubscribe link where available.
• You can reply or contact us to stop promotional SMS messages.
• You can contact our team if you want your marketing preferences updated.
• We will still send important order-related messages where needed, even if you unsubscribe from promotional marketing.

We aim to keep our marketing useful, relevant and not excessive. Our customers matter to us, and we do not want to send messages that are unwanted or unhelpful.

8. Cookies, Analytics & Website Tracking

Our website may use cookies, analytics tools and similar technologies to help the site work properly, remember preferences, understand website performance and improve the customer experience.

These tools may help us understand:

• Which pages customers visit most often.
• How customers move through the website.
• Where customers may experience difficulty during browsing or checkout.
• Which devices and browsers are used to access the website.
• How customers interact with menus, buttons, forms, product pages and delivery information.

We may use tools such as Google Analytics, Google Search Console, Microsoft Clarity, Meta/Facebook tools, advertising pixels or similar services where enabled. These tools may collect information such as device type, browser details, approximate location, page visits, clicks, scrolling and other website usage information.

9. Who We May Share Information With

We do not sell customer personal information. We may only share information where it is needed to operate our website, process orders, arrange delivery, provide customer support, improve services, meet legal obligations or use trusted business systems.

We may share limited information with:

• Payment processors and checkout providers.
• Delivery team members or delivery service providers.
• Email, SMS or customer communication platforms.
• Website hosting, security, analytics and technical support providers.
• Accounting, bookkeeping, tax or business administration providers.
• Marketing and advertising platforms where enabled and permitted.
• Government, regulatory, legal or law enforcement bodies where required by law.

We only aim to share the information needed for the relevant purpose. For example, a delivery team member may need your name, phone number, delivery address and delivery instructions to complete your order.

10. How We Protect Customer Information

We take reasonable steps to protect customer information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our protection measures may include:

• Using secure website and checkout systems.
• Limiting access to customer information to people who need it for their role.
• Using passwords, account permissions and security tools where appropriate.
• Keeping website software, hosting and related systems maintained where possible.
• Using trusted third-party platforms for payments, email, SMS, analytics and website operations.
• Reviewing customer information handling practices as our business grows.

No website or online system can be guaranteed to be completely secure. However, we care deeply about customer trust and take customer privacy seriously.

11. How Long We Keep Information

We keep personal information for as long as it is reasonably needed for the purpose it was collected, including order processing, customer service, delivery records, accounting, tax, legal, fraud prevention and business record-keeping purposes.

When information is no longer needed, we may take reasonable steps to delete, de-identify or securely archive it, subject to technical, legal and business requirements.

12. Accessing or Correcting Your Information

You may contact us if you would like to access, correct or update personal information we hold about you.

You may ask us to update details such as:

• Your name.
• Email address.
• Phone number.
• Delivery address.
• Customer account details.
• Marketing communication preferences.

To protect customer privacy, we may need to verify your identity before providing access to personal information or making certain changes.

13. Customer Accounts & Passwords

If you create a customer account on our website, you are responsible for keeping your login details safe and confidential.

Please help protect your account by:

• Using a strong password.
• Not sharing your password with others.
• Logging out when using a shared device.
• Contacting us promptly if you believe your account has been accessed without permission.

Our team will never ask you to provide your full payment card details by email.

14. Third-Party Websites & Social Media

Our website may include links to third-party websites, social media pages, payment providers, maps, review platforms or other online services.

We are not responsible for the privacy practices, content or security of third-party websites. When you leave our website or interact with third-party platforms, their own privacy policies and terms may apply.

15. Children’s Privacy

Our website and services are intended for customers who are able to place orders and provide accurate delivery and payment information. We do not knowingly collect personal information from children for marketing purposes.

If a parent or guardian believes a child has provided personal information to us without permission, please contact our customer care team so we can review the matter.

16. Privacy Questions or Complaints

If you have a question, concern or complaint about how your personal information has been handled, please contact our customer care team. We will treat your concern respectfully and do our best to review it properly.

When contacting us, please include:

• Your full name.
• Your contact details.
• Your order number, if relevant.
• A clear description of your privacy question or concern.
• Any supporting information that may help us review the matter.

We aim to respond within a reasonable time. Some matters may require additional review, verification or communication with our service providers.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, delivery operations, analytics tools, marketing practices or legal requirements.

The latest version will be published on this page. We encourage customers to review this Privacy Policy occasionally so they understand how their information is handled.