Fresh Seafood Availability

Seafood Availability Changes Daily

Fresh seafood is a natural and seasonal product. Unlike packaged grocery items, seafood availability can change from day to day depending on what is available from the markets and our suppliers.

We may receive beautiful prawns one day, oysters from a particular region another day, and different fish fillets depending on market supply. This is normal in the seafood industry and is part of working with fresh, perishable products.

What “Subject to Availability” Means

When we say seafood is subject to availability, it means the product depends on what is available, suitable and practical to source at the time your order is being fulfilled.

Fresh, Frozen & Supplier-Available Seafood

Depending on the product, customer request and supplier availability, seafood may be supplied fresh or frozen. Some products are best supplied fresh when available, while other seafood may be available frozen to help maintain quality and supply.

You may see or request:

• Fresh prawns where available.
• Frozen prawns where available.
• Cooked or raw prawns depending on product type.
• Fresh fish fillets where available.
• Frozen fish fillets where available.
• Fresh or frozen shellfish depending on supply.
• Oysters depending on region, size and supplier availability.
• Seafood packs depending on daily product availability.

Prawns, Oysters, Fish & Other Seafood

Customers often request specific seafood varieties. We do our best to help, but exact options depend on what the market and suppliers have available.

If Something You Ordered Is Unavailable

If an item becomes unavailable, unsuitable, or different from what was expected, our team will review the order and choose the most practical next step.

Substitutions & Alternatives

Sometimes a similar seafood item may be available when the exact item is not. For example, a certain prawn size, oyster grade or fish variety may be unavailable, but another suitable option may be available.

Depending on the order, we may:

• Contact you before supplying an alternative.
• Offer a similar seafood product where suitable.
• Offer fresh or frozen alternatives where available.
• Remove an unavailable item from the order.
• Issue store credit where appropriate.
• Offer a refund where suitable or required.
• Cancel the order if it cannot reasonably be fulfilled.

Special Requests & Availability

We welcome reasonable special requests and always do our best to help. However, special requests depend heavily on market availability, supplier options and whether the request is practical for seafood handling and delivery.

Availability may affect requests such as:

• Splitting 1kg of prawns into smaller bags.
• Packing 2kg together in one bag.
• Packing seafood separately by product type.
• Requesting school prawns, river prawns, ocean king prawns or tiger prawns.
• Requesting skin-on or skin-off fish fillets.
• Requesting a particular oyster size or variety.
• Requesting fresh only or frozen only seafood.
• Requesting seafood for a BBQ, party, family gathering or event.

No special request is guaranteed unless confirmed by our team in writing. We recommend contacting us before placing your order if the request is important.

Natural Variation in Seafood

Seafood is a natural product, so it may not look exactly the same every time. Size, colour, shape, shell condition, weight, texture and appearance can vary.

Natural variation may include:

• Prawns being slightly different in size or count per kilo.
• Oysters varying in shell size, meat size or appearance.
• Fish fillets varying in shape, thickness or skin condition.
• Shellfish varying naturally by season and supplier.
• Colour and appearance differences between batches.

Product photos on the website are a helpful guide, but they may not show the exact seafood, size, quantity or presentation you receive.

Why We May Cancel an Order

We may cancel an order or part of an order if the seafood is unavailable, unsuitable, unsafe to supply, outside our delivery ability, or affected by a website, pricing, payment or stock issue.

If we cancel before the order is processed or fulfilled, we may offer:

• A full refund.
• Store credit.
• A replacement option.
• A new delivery or pick-up option where suitable.
• Another fair resolution depending on the situation.

If seafood has already been sourced, packed, allocated or dispatched, options may be limited due to the perishable nature of the product.

How Customers Can Help Us Fulfil Orders

A little bit of clear information helps our team serve you better.

• Place your order early, especially for weekends, holidays and bulk orders.
• Add clear notes if you have a fresh, frozen, size or packing preference.
• Tell us if you do not want substitutions.
• Keep your phone nearby in case our team needs to contact you.
• Make sure your delivery address and contact number are correct.
• Contact us before ordering if your request is very important.

Our Commitment to You

We appreciate every customer and every order. Our goal is to provide fresh seafood delivery that is honest, helpful and practical.

We cannot promise that every seafood item will be available every day, but we can promise that our team will do its best to source suitable seafood, communicate clearly when needed, and provide fair options when availability changes.