Frequently Asked Questions

    • What days are you delivering on Christmas 2023 week?

      22nd, 23rd and 24th December 2023

      If you can not see any of the day on the checkout page, it means that delivery slots have already been full. Please try selecting nearby pick up spots instead. As soon as you put your postcode that would give you various nearby pickup spots from where you can pick your ordered seafood.

    • How to put order?

      Simply add your required seafood in your shopping cart by clicking on "Add to Cart" click on "Proceed To Checkout" follow the given instruction. Please make sure you add your mobile number and email correct as you will receive a sms confirmation with the order number which you need to show us on the pick up/delivery day.

    • Where are the prawns and fish from ?

      We pick fresh local from the markets every morning! Usually they are from Queensland, Stockton Bight, Newcastle, Tuggerah Lake, Forster, Yamba and Crystal Bay.

      Note: Subjected to availability - whatever is available in market, we will grab it for you! Certainly JUST FRESH!

    • Do I have to wait whole day for my delivery to be arrived?

      Absolutely not, you don't have to wait. You may do your important stuff done, and please just leave an esky out and if possible leave a note for one of our driver too if you can. Otherwise, when our driver sees an esky out, they know they need to keep/drop the seafood in there.

    • Can I change my pick up location at last minute?

      Yes, you can change your pickup spot by sending us an email on [email protected] with the order number and your new pick up spot that you would like to pick your seafood from. 

    • Can I send someone else to pick up my seafood on my behalf?

      Yes, you can send someone to pick your seafood as long as they have the proof as SMS or email with the order number that you must have received after placing your order on the website. Please make sure you print out the order details or a screenshot of the order with all the ordered items with the clear order number on it.

    • Will I get the delivery on the chosen date within the same time that was mentioned on the website?

      Yes, this year we have extra drivers allocated deliveries in order to ensure we deliver your seafood within the mentioned time and date.

    • Where do I have to apply my coupon code or use my credit issued by team

      You have to first add your seafood in to cart, then go to checkout page and bottom of the page you will see APPLY DISCOUNT CODE - please check screenshot below:

    • Are you delivering to my suburb on this Xmas 2023 ?

      We are delivering in Newcastle, Lake Macquarie, Central Coast, and Lower Hunter valley. However, the best is to add your post code on cart or checkout page to see whether we are delivering in your suburb or will you have a nearby pick up spot near your house.

    • What if I miss my order or incorrect order received or picked up?

      Should you encounter any inaccuracies in the seafood delivered to you or collected by you, we will promptly issue a credit to your account, redeemable on our website if the transaction was made using a credit/debit card. In the case of PayPal transactions, resolution should be sought through PayPal's channels. For payments made via bank deposit, you will receive credit applicable to future purchases on our website.

    • I have already orderd and still would like to buy an additional seafood for the same order, what should I do ?

      For our registered customers, the procedure is simple: log in to our website, initiate a reorder for the same seafood, and your new request will seamlessly append to your recent order. If you're a guest, kindly contact us via phone, Facebook messaging, or email at [email protected], and one of our representatives will ensure the addition of your new request to your existing order OR alternatively, simply place a new order and it will be linked up with your email ID that you have used it for your previous order.

    • I have received a late delivery, what should I do ?

      If you have experienced a delayed delivery, we apologize for any inconvenience caused. To address this issue, we kindly request that you take the following steps:

      • Preserve Freshness: Please ensure the seafood is kept in optimal conditions by storing it in either your refrigerator or freezer.

      • Contact Us: Inform us of the delayed delivery by reaching out to our dedicated support team. You can do this by either contacting our drivers directly or by calling and emailing us at [email protected].

      • Pickup Arrangements: Upon notification, our team will promptly arrange for one of our drivers to pick up the delayed items from your location.

      • Credit Issuance: We understand the importance of timely and fresh deliveries. To compensate for any inconvenience caused, we will issue you a credit promptly. This credit can be redeemed on our website for your future shopping endeavors.

      We value your understanding and are committed to ensuring your satisfaction. If you have any further questions or concerns, please do not hesitate to contact us. Your experience with our service is of utmost importance to us, and we appreciate your cooperation in resolving this matter.